Terms & Conditions

Your Contract With Us

Once you have chosen your wedding date and venue (and we have made a provisional reservation), we will ask how you wish to pay. Once we are satisfied, we will confirm that the wedding has been booked and from that point the contract between us comes into existence. You will be sent a confirmation invoice by post and/or fax and e-mail. Cancellation charges also come into effect at this stage should you wish to cancel.

Payment

A deposit is required at time of booking to hold the wedding date, venue or other service and we shall notify you of the date by which the balance payment is due. If you do not pay on time we may cancel your booking without notice and you will have to pay the cancellation charges or you may be subject to paying supplier surcharges, which have occurred between the time when the balance payment should have been made and the time when payment is actually made.

Cancellation By You

All wedding bookings, venue bookings, car hire or any other services or products purchased through us are strictly NON REFUNDABLE and NON CHANGEABLE. This applies from the moment you agree for us to take payment from you.

Insurance Claims

Remember, if you cancel for a reason covered by your insurance policy you should process your claim through your insurer directly. Also remember, whilst we do not impose strict conditions on our clients as to purchasing insurance, we do strongly recommend that you purchase your own wedding insurance with suitable cover for your specific purposes.

Changes To Your Wedding By Us

It is unlikely that we shall have to a make any change to your wedding. Most changes are minor such as if we can no longer user a particular supplier. In such an event, we will inform you immediately and our objective will be to minimize your inconvenience and offer alternative suppliers of a similar standard.

Force Majeure

We accept no responsibility for and shall not be liable in respect of any loss, damage or alteration, delay or changes arising from unusual and unforeseeable, circumstances beyond our control such as fire or adverse weather conditions or technical problems with transport.

Special Request

Please inform us for any special requests such as wheelchair assistance when you confirm your wedding booking. These details will be shown on your confirmation itinerary. Although we shall endeavour to meet special requests this is dependant upon our suppliers and we cannot guarantee that your requirements will be met. We cannot accept responsibility for any booking that is conditional upon a special request being met which is not guaranteed by us prior to your departure.

Conditions

Your contract with us is based on these booking conditions, which are governed by English Law and English Courts. All bookings are accepted by Tiger Lily Weddings Limited subject to these conditions and there are also separate conditions, laws and regulations, which apply to the venue and other parts of the wedding by which both you and ourselves are bound.

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Or contact Tiger Lily Weddings on 07807 166 450 or info@tigerlily-weddings.co.uk